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Contact Petedge Customer Service

Petedge Phone Numbers and Emails

Toll-Free Number:

  • (800) 738-3343
Call customer service
Send Message

Sales/ Reservations:

  • (978) 998-8100
    International Orders

Petedge Emails:

Customer Service
Jobs/ Career
Legal
CCPA Inquiries
Sales/ Reservations
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How to Contact Petedge?

Most Popular Number:

(800) 738-3343
author avatar
PissedConsumer Reporter

Petedge phone number is (800) 738-3343. You can connect with a support representative by phone and ask questions about available clippers and blades, grooming equipment and tools, collars and apparel, home and travel items, and other pet care products. Also, Petedge support agents can help you with your order, resolve delivery and payment issues, address your inquiries about refunds and returns, and more.

Petedge email address for consumer inquiries is Support@PetEdge.com. If you seek to address sales inquiries, shoot a note at order@petedge.com. If you have CCPA inquiries and would like to get in touch with the corporate legal team, send a message to support@bosspetedge.com.
If you are looking for a job and would like to get more details about Petedge business career opportunities, send an inquiry to careers@petedge.com.

Petedge head office is located in Massachusetts. Petedge corporate address is Boss Pet Products, Inc., 72 Cherry Hill Drive, Beverly, Massachusetts 01915-0701, United States. Feel free to direct your correspondence to the company’s office to contact the team via regular mail. If you need to direct your equipment to the sharpening and repair center, direct your items to C/O Jason Gertler, Definitely Sharp, 1950 Wisgarver Rd, Manheim, PA 17545.

The company operates during regular business hours and provides assistance via phone and email. Observed holidays may affect the usual schedule as well as the response times. To make sure you get support when you need it, please reach out to the customer service team in advance to get updates on the holiday schedule.

At the moment, Petedge website doesn’t have an option of contacting the support team. However, all consumer inquiries can be addressed via phone and email. You can find all the Petedge contact information at the bottom of the company’s website page.

Petedge Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    57% phone 43% email
  • The best phone number to call Petedge is 8007383343. 100% of consumers used this number to address their issues and concerns.

  • People call Petedge mainly because of product/ service and request for information.

  • 44% of the consumers who called the company’s customer support stated that their issues were resolved.

View full overview ›
PissedConsumer Club

Contact Information

Petedge Website:

Petedge Help Center:

Corporate Office Address:

Boss Pet Products, Inc.
72 Cherry Hill Drive
Beverly, Massachusetts 01915-0701
United States

Fax:

+1-800-329-6372

Petedge Rating Based on 11 Reviews

Rating details

1.7
more details
Discounts and Special Offers
Customer service
Website
Price Affordability

Rating stats

Rating trend

Summary of Petedge Customer Service Calls

47 TOTAL
CALLS
03:15 AVG CALL
DURATION
44% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Petedge?

Request for Information Question:

  • “Help find w a lker for small dog that lost control inback legs”
  • “Help with order”
  • “Help with equipment”

Product/ Service Question:

  • “Order grooming products”
  • “Purchase”
  • “Products bkades”

Shipping and Delivery Question:

  • “Haven't received order”
  • “Shipping problems”
  • “Deluvery delay”

Payments and Charges Question:

  • “W9 form”
  • “Believe I was overcharged”
  • “My CC is being rejected”

Return/ Replace Question:

  • “Want to return bad scissors”
  • “Return”

Activation/ Cancellation Question:

  • “Canceled order”

Website/ Application Question:

  • “Order error”

Staff Question:

  • “Customer service”

Other Question:

  • “Check order”
  • “Scissors are not right”
  • “Need a pet stroller”

About

Summary

Petedge is a retail company which specializes in pet supplies. It was founded by Loeb Katz in 1956. The headquarters is based in Beverly, Massachusetts, United States. There are a distribution center in Reno, Nevada and foreign sourcing office in Shanghai, China. Petedge offers the following products: grooming, shampoos, collars, leads, and apparel. It also provides toys and treats. Petedge ships the products worldwide via FedEx and USPS carriers. Free delivery option is possible for US orders. The company accepts returns within 30 calendar days of the receipt date. Available payment options are Visa, MasterCard, American Express, and Discover. Order status can be tracked in personal profile on the company website. Customer assistance is provided by phone.

Petedge reviews and complaints

Petedge is ranked 162 out of 896 in Pet Stores category

Compare Petedge Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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